Shipping Fee
- Orders with a subtotal of NT$888 or more ship free, for both home delivery and convenience-store cash on delivery. When a member discount is used, free shipping is based on the subtotal before the discount.
- Outside promotional periods, a subtotal below NT$888 is charged NT$60 for either home delivery or convenience-store cash on delivery.
- Hong Kong orders are shipped by SF Express with freight collected on delivery.
Overseas Orders
HiBOU ships outside Taiwan. Overseas orders are quote first, pay after: we calculate shipping for your items and address, and once you approve the quote, items and shipping are charged together before dispatch.
- How to ask: Message us on LINE official account @816qeamr or email service@hibou.tw with your country or region and the items and quantities. You can paste product links. The Chinese contact form also has an "Overseas order inquiry" topic.
- Quote: We reply within 2 business days with the item subtotal, shipping and total. Shipping depends on weight, size and destination. You can choose Chunghwa Post, SF Express or FedEx, which differ in cost and delivery time; we explain the options in the quote.
- Payment: After you approve the quote, pay by credit card through ECPay (綠界), priced in New Taiwan dollars. Items and shipping are charged together (Hong Kong freight is collected on delivery and is not included). You are not charged before you approve the quote. Your card issuer converts the amount at its own exchange rate and may add an overseas transaction fee.
- Dispatch: Orders ship within 3 business days of payment, with a tracking number.
- Duties and taxes: Import duties, taxes and local fees are the recipient's responsibility and differ by country. Please check with local customs before ordering.
- Hong Kong: Hong Kong orders are shipped by SF Express with freight collected on delivery, as described under Shipping Fee.
- Custom textile products: For items made to your request, such as embroidered names, we confirm production and dispatch time when we quote. See Return Window for returns.
- Returns and exchanges: For an overseas order, please contact customer service first to confirm how to proceed and where to send the item.
- Business days follow Taiwan's national working days.
Order Notes
When a member offer applies, checkout lists the item subtotal, the discount and the amount due separately. Whether two or more offers can be combined follows each promotion's terms; thresholds are counted on the eligible item amount before discounts, and shipping and collection fees are neither counted nor discounted.
If you pay by credit card and the order shows payment pending or payment failed, please check whether your card was charged. If no charge was made, we cannot add a payment to that order afterwards. Please place a new order.
Product Notes
- Measurements are taken before washing, after ironing or pressing the fabric flat, with the item laid flat naturally.
- Fabric structure, stretch, washing treatment, and measurement starting point may create small size differences. Please refer to the actual product.
- Cotton woven items may shrink after washing. Please consider shrinkage when purchasing.
- Hand washing is recommended for cotton items. If machine washing, please use a laundry bag.
- Avoid tumble drying cotton items, as it may cause shrinkage and fabric damage.
- Gently arrange and lay items flat while drying. Avoid pulling strongly to prevent deformation.
- Avoid high-temperature washing and long soaking to reduce shrinkage and color transfer.
- Color may vary by display and device settings. Please refer to the actual product received.
Gift Delivery
- We can ship straight to a friend's home or a postnatal care center. At checkout, tick "This is a gift, ship to someone else", enter the recipient's name, mobile number and address, and keep your own contact details as the buyer. For a postnatal care center, add the center's name, the mother's name and room number, and the center's receiving hours in the gift note. You can also write a message for the greeting card.
- The parcel contains no packing slip or prices, so the recipient does not see what was paid.
- The invoice is issued to the buyer; we recommend saving it to a mobile carrier. No paper invoice is sent to the recipient or placed in the parcel.
- For gifts, choose home delivery: convenience-store cash on delivery requires the recipient to pay.
- Custom embroidery takes about 5–7 business days. Newborn gift boxes are made after the order; once the set and the embroidered text are confirmed, we tell you the approximate completion time. We cannot promise a delivery date, so if you have a gift date, please order early or ask us on LINE first.
Return Window
- When the parcel arrives, please check the size, print and accessories. Orders from the official website carry the statutory 7-day inspection period, including holidays. It is time to decide whether to keep the item, not a trial-use period. If an item is defective or we sent the wrong one, please contact us even after the 7 days.
- Opening the package for a necessary inspection does not remove your legal right to return. After inspecting, please keep the item in good condition; if there is use or damage beyond a necessary inspection, we will explain how it is handled based on the actual condition and the applicable rules.
- To request a return, please provide the returned items, the purchase date and the order number through the official website order message, LINE official account @816qeamr, or the HiBOU Facebook page.
- When sending it back, pack the item, accessories, gifts and any packaging you still have. If the original carton or bag is torn, protect the item with other suitable packaging, and do not stick the shipping label directly on the product box.
- If anything is missing or damaged, we check the cause and extent item by item and explain our basis. We will not refuse a return only because the outer packaging was opened.
- Custom products made to your request are excluded from the 7-day right only when they meet the legal exception and this was clearly stated before purchase. Your other legal rights, such as for defects, are not affected.
Refunds
- Credit card payments are refunded by cancelling the authorization or reversing the charge, depending on the transaction status. After the refund is submitted we check the result; the time it takes to appear on your card statement depends on your bank.
- If you already paid for a convenience-store cash-on-delivery order, please contact customer service first to confirm the return and refund method. Sending the item back does not refund the money automatically, and refunds cannot be collected at the store; we confirm the details with you and arrange it separately. Orders that were never picked up and paid for have no payment to refund.
- For orders that used a promotion, the item refund is based on the amount actually paid after the discount was allocated across the order. Shipping, collection fees and other refundable amounts are checked separately and handled according to law. If we need your refund details, please send them through the channel customer service gives you, not in a public comment.
Repairs
- If a product needs repair after use, please contact us with product information, purchase time, and order number through the official website contact form, LINE official account @816qeamr, or the HiBOU Facebook page.
- Repair fees are evaluated according to the product condition. Round-trip shipping is paid by the customer and handled by parcel delivery.
Invoice Notes
- When an order is a gift shipped to someone else, tick "This is a gift" at checkout. The invoice is issued to the buyer, and we recommend saving it to a mobile carrier; no paper invoice is sent to the recipient.
- If you want the invoice saved to a specific carrier, please provide the carrier number.
- Invoices are not mailed separately.
Brand Information
- Company
- HiBOU 喜福生活苑
- Address
- No. 68, Ln. 620, Sec. 3, Luhe Rd., Lukang Township, Changhua County 505022, Taiwan
- Tax ID
- 42772865
- Customer Service
- 04-7770347
- LINE
- @816qeamr (business days 10:00-17:00, Taiwan public holidays excluded)