HiBOU Will Not Ask You To Do These Things
- Follow ATM or online banking instructions to cancel installments, cancel a charge, or re-authenticate.
- Provide a full credit card number, bank account password, SMS verification code, or OTP.
- Transfer money to a personal bank account said to belong to customer service.
- Download an unfamiliar app, join an unfamiliar group, or enable remote assistance.
Verify Before You Respond
If HiBOU needs to confirm an order, the conversation should focus on the product, recipient information, payment status, or delivery status. HiBOU will not ask for unrelated financial passwords or verification codes.
If the caller knows your name, order details, or purchased product, that still does not prove the caller is official staff. Please contact HiBOU through an official channel instead of returning a suspicious call directly.
If you are unsure, stop the conversation and contact the LINE official account @816qeamr with your order number or checkout name.
If you get a suspicious call
- Hang up first. Do not follow phone instructions to use an ATM, online banking or card verification.
- Go back to an official channel. Contact us again through the website, LINE @816qeamr, service@hibou.tw or our Facebook page to confirm.
- Keep records. Save the caller's number, screenshots of messages, the bank account you were asked to pay and the conversation, so it can be checked later.
- Call 165. If you suspect fraud, call Taiwan's 165 anti-fraud hotline for help.
Official Channels
LINE@816qeamr
Emailservice@hibou.tw
Phone04-7770347
Official Chinese NoticeUse the Chinese page for the current official wording.
In Taiwan, the 165 anti-fraud consultation hotline is available for suspicious situations.